Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Lockwood London (“we”, “us”, or “our”).
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via our website.
By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

2. Product Information

We make every effort to display our products as accurately and clearly as possible, including descriptions, images, pricing, and availability.

Please note:

  • Product images are for illustrative purposes and may differ slightly from the actual product.

  • Minor variations in color, size, or finish may occur.

  • Typographical errors or inaccuracies may occasionally occur. We reserve the right to correct such errors at any time without prior notice.

3. Orders and Payment

  • All orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your country or location.

  • Customers are responsible for ensuring that their selected payment method is valid and authorized.

We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or misuse of our services.

4. Order Processing and Delivery

Processing Time

  • Orders are typically processed within 1–3 business days.

Shipping Time

  • Estimated delivery time is 5–12 business days, depending on the destination and external factors beyond our control.

Shipping Method

  • Orders are shipped directly from our supplier or fulfillment partner, which may be located outside your country, including China.

Delivery times are estimates and not guarantees. Delays caused by customs, carriers, weather conditions, or peak periods are beyond our responsibility.

5. Cancellations and Returns

Please refer to our Return & Refund Policy for detailed information regarding cancellations, returns, and refunds.

Orders can only be modified or canceled within a very limited timeframe after placement and cannot be guaranteed once processing has begun.

6. Liability

  • We are not responsible for lost, delayed, or damaged shipments once tracking information confirms delivery to the address provided by the customer.

  • Customers are solely responsible for providing accurate and complete shipping information.

  • Address changes must be requested within 24 hours of placing an order. After this period, changes may no longer be possible.

To the fullest extent permitted by law, Lockwood London shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Intellectual Property

All content on this website, including but not limited to:

  • text

  • images

  • graphics

  • logos

  • branding

is the property of Lockwood London and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent.

8. Complaints and Customer Support

If you have a complaint or question, please contact us in writing via email:

Email: info@lockwoodlondon.com

We aim to respond to all inquiries and complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Nothing in these Terms & Conditions shall affect your statutory rights as a consumer under applicable UK consumer protection laws.