Shipping & Delivery Policy
Shipping & Delivery Policy
At Lockwood London, we aim to process and deliver your order as efficiently and accurately as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined below.
Order Processing Time
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Orders are processed within 1–3 business days after payment has been successfully received.
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Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Please note that processing times do not include shipping or delivery time.
Estimated Delivery Time
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The average delivery time is 5 – 12 business days, depending on your location.
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Delivery times are estimates and not guaranteed.
Delays may occur due to:
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High order volumes
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Customs inspections or clearance procedures
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Carrier delays
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Weather conditions or public holidays
Lockwood London is not responsible for delays caused by circumstances beyond our control.
Shipping Method and Origin
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All orders are shipped directly from our supplier or fulfillment partner.
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Products may be shipped from international locations, including China.
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As a result, customs duties, import taxes, or clearance fees may apply depending on the destination country. These costs are the responsibility of the customer unless stated otherwise.
Shipping Costs
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Shipping fees are displayed at checkout before payment is completed.
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Shipping costs may vary based on product weight, destination, and selected shipping method.
Responsibility and Delivery Confirmation
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Once tracking information indicates that an order has been delivered to the address provided by the customer, the responsibility for the shipment transfers to the customer.
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Lockwood London is not liable for lost, stolen, or missing packages after confirmed delivery.
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Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
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Any address corrections must be requested within 24 hours of placing the order. After this period, changes may no longer be possible due to order processing.
Incorrect or Incomplete Address
If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, we cannot offer a refund or replacement.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at: